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Despite the popularity of the internet, telephones are more important than ever.
Your customers still expect phone access to your company, in addition to your web and social media presence. A company phone number provides credibility and shows that you care about your customers' needs. While many consumers shop online, 75% of Americans surveyed felt uncomfortable providing the necessary personal and credit card information over the internet, according to the Pew Internet & American Life Project. Some of these customers use your website for selection purposes, but they prefer placing their orders over the phone. Don't lose the valuable business of your web-phobic customers! By contracting with a phone answering service to answer your company calls and receive orders,
you satisfy your customers and increase your sales potential.
Quality Phone Answering Makes Your Life Easier
When you run a retail business, phone answering is the last task you have time for. Yet whoever answers your phone represents your company. You need quality professionals who you can trust; trained operators who preserve your brand image by delivering exceptional customer service. Your phone answering service treats each of your customers as real human beings. Even though your customers can't see live operators, they can still hear the smile in operators' voices. Unfortunately, they can also hear frowns, so finding a phone answering service with first class operators is essential.
A good phone answering service knows keeping your customers happy includes answering every call in a timely manner. For a superior customer experience, your live operators exude positivity and speak clearly, modulating their voices and pitch to optimal levels. Call center workers stick to your business scripts and avoid meaningless sounds or phrases. Well-trained live operators put customers on hold only if absolutely necessary, and never without asking permission first. While any telephone answering service takes detailed, careful messages, operators for excellent services double-check spelling or unclear meaning before sending your message.
Other Benefits of a Phone Answering Service
Phone answering services provide around-the-clock call coverage, addressing your customer needs 24/7, even on holidays. In addition to receiving orders, a phone answering service can also help your customers with technical support issues. They supply this benefit at a price much lower than the cost of hiring your own customer service department.
Often, live phone answering combined with an automated menu offers your customers the best experience for the least cost. Your phone answering company creates menus targeted to the needs of your customers, while still giving them the option of a live operator. When your customers know that they can speak to a person at any time, they are often happy to have simple dealings with an automated system and save their time, and your money. For more complex interactions, or if they just feel the need for a real person, they still have the option of talking to a live operator.
Phone answering services now do more than answer your company's number; use your phone answering service for sending emails to your customers daily, weekly or yearly, depending on your business needs. These emails offer a low-pressure, low-cost way of reminding your customers of your valuable products and services.
A phone answering service streamlines your operations. You decide on the delivery system for your messages - phone call, email, text, or fax. World class phone answering services will even let you use different methods for different people. For example, they send a text to your phone if a vendor calls but fax all orders to your office. A phone answering service also makes internal communications faster and clearer. It is easy to send messages to some or all of your employees at any time using a phone answering service.
06/12/2011
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