Phone Answering Satisfies Customers and Boosts Sales

Despite the popularity of the internet, telephones are more important than ever. Your customers still expect phone access to your company, in addition to your web and social media presence. A company phone number provides credibility and shows that you care about your customers' needs. While many consumers shop online, 75% of Americans surveyed felt uncomfortable providing the necessary personal and credit card information over the internet, according to the Pew Internet & American Life Project. Some of these customers use your website for selection purposes, but they prefer placing their orders over the phone. Don't lose the valuable business of your web-phobic customers! By contracting with a phone answering service to answer your company calls and receive orders, you satisfy your customers and increase your sales potential.

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