Consumers have certain expectations about your small business that may not be practical to achieve on your own. Professional call answering services, however, allow you to meet those expectations in a way that is both practical and affordable. Answer Phone USA Answer Phone USA is a company based in the U.S. that provides live operator answering to business clients throughout the country. Answer Phone has been in business for more than 50 years and has an outstanding reputation for customer service. In the following list, we’ll explore the various services and products that they offer. 24-Hour Live Service With around-the-clock services, Answer Phone is able to meet your needs regardless of when your business and afterhours are. Call overflow and peak-time management ensures that the call volume is never too much. Appointment Confirmation Answer Phone can save your business significant time by scheduling, updating and cancelling appointments. The system can even be integrated with your resources so that’s available in real time. Call Patching The call patching services screens calls and then transfers the appropriate calls directly to you. This way, you get important calls immediately, but every other call is handled in a standard fashion. Data Capturing Data collection and entry is possible with all live operator answering services. Such data collection can be tailored to improving sales, improving the call experience and so forth. Email Service Answer Phone USA can convert telephone conversations, text message and voice mail into email that is sent to you immediately or at a specified time. Fax Service Answer Phone can send transcripts and all related data of all call answering services directly to your fax machine as they happen or on a schedule that you determine. Innovative Voice Response Innovative voice response (IVR) is a service that allows the caller to choose from automated services. For instance, a business could set up a bill-pay service through IVR. Mail Service Answer Phone USA’s mail service provides a full range of mail-related services for your business. Answer Phone can accept mail on your behalf and convert verbal communications into mail-based ones. Messages via Web The answering service can post messages online, which allows you to access them from wherever you have a connection. Order Entry & Reservations Live operator answering can even take orders and reservations. This service is like appointment scheduling but suited to restaurants, hotels and delivery services. Overflow Overflow is a mechanism that protects your business during business, when the answering service may not necessarily be fielding calls for your business. If a call go unanswered, the service will detect it and handle it for you. Short Messaging Service Short messaging service (SMS) allows the answering service to send and receive texts. This service is perfect, for instance, when you have forgotten a phone number and want to retrieve quickly and simply. Toll-Free Answering All call answering services are available via a toll-free phone number that Answer Phone USA can provide to you. The number can be toll-free nationwide or even internationally. Virtual Receptionist Answer Phone USA’s virtual receptionist can do everything and actual receptionist can, and it can provide this service at a moment’s notice. Voicemail Announcement Trees Voicemail announcement trees make it simple to have a single access point to a voice mail system that serves many employees. No matter what size your business is, Answer Phone USA can provide excellent answering services to suit your specific needs.
An answering service is a valuable tool for customer interaction and relationship building. Although the value of 24 hour answering services to the medical profession is often recognized, many business owners fail to see how they can help their own companies. The truth is that an answering service goes far beyond someone sharing the number to the local emergency room with a patient on a Saturday evening. Without the benefit of 24 hour answering services, a business must hire someone to staff its phones or engage an answering machine. That does not give the company many options, and there are definite drawbacks to either of these options. An answering machine or automated attendant is distasteful to a customer who much prefers to talk with a real person. Hiring someone to a full-time staff position will cost much more to the business than an answering service when pay, liabilities and benefits are considered.A major option when considering an answering service is their 24 hour live customer care. Many details can be dealt within the customer's time frame. This can include making reservations, locating a local dealer or even scheduling appointments. For service businesses that need to be on call, but do not want to sift through unnecessary phone calls, an answering service is perfect. Service calls can be scheduled, and the service technician can be contacted in the way he prefers.Answering services can grow a customer base in several ways. Many offer bilingual services so different language groups can utilize a business. If the service provides dealer locator information to a customer, his data can be collected as demographic information for the company.To make life a bit easier for the business owner, answering services can enter data to create customer files. They can assist with electronic transactions by processing credit cards and offering third-party verification to protect a company from fraud.Many consumers do not work standard business hours. The nine-to-five, weekends free traditional work day is becoming more rare. When businesses give their customers the option to contact them at any time, the customer will be more likely to choose them over a competitor. Although online ordering is growing more common, some people still prefer to talk to a live person when placing an order. This is possible at any time of the day or night with an answering service.Once the answering service has collected information from either a potential or an existing customer, it needs to be transmitted to the business owner or responsible party. A company has several options for this. For simple notifications, a text message or a page can suffice. However, a company leader can be contacted by e-mail or phone as well. When he is contacted is also his choice. He can ask the answering service to hold all of the information until a certain time when he is ready to process it, or he can have them contact him immediately with the data.
A telephone answering service is a company that assists client businesses by managing and streamlining their telephone duties and ancillary responsibilities. Such a service can help big companies handle large call volumes more efficiently, and it can help small companies offer its clients and vendors services that would not otherwise be feasible. Many different types of businesses employee call services, including doctors’ offices, lawyers’ offices, construction companies, hotels and restaurants.
A Restaurant Group Case Study
Restaurants are an interesting case study and demonstrate how an answering service company can save a client business time and money. This is particularly true among restaurant groups. Most successful restaurant owners own and operate multiple restaurants, which means that there are opportunities to consolidate certain aspects of the business and save money in the process. One of these opportunities is call handling, and a restaurant group can use a service to handle setting and updating of all reservations for all the restaurants that it manages via a single phone line.
A Single Reservation Line
A restaurant group is able to have a single reservation line for all restaurants. When a call is made to the 1-800 number, it is handled by a live operator who is a highly trained professional. The caller indicates the restaurant, and then the operator is able to pull up the relevant information for that restaurant quickly and easily. The operator can add, update and delete reservations. That data is immediately available to the restaurant, and if necessary, the system can push a notification to the restaurant by email, text message or some other mechanism.
How it Saves Money
This approach saves money because it uses a single phone line and does not require an individual receptionist for each location. Each restaurant will likely have a host, but he or she can spend the time that would have been spent handling reservation calls for more important duties. Another way it saves money is that changes to the system only have to be performed once to affect every restaurant in the group.
How it Improves and Grows the Business
Such an approach is infinitely scalable, so it can grow with the business and transition laterally with very little expense or effort. The system is able to record data about each phone call, and the client business and service can use that information to improve performance group wide and on an individual basis. Just because the telephone answering service is for a group of restaurants does not mean that each location has to use the same approach to setting reservations.
The Marketing Aspect
The great value of the 1-800 number provided by an answering service company is also evident from a marketing perspective. The company can advertise it and invest in it with no risk of losing it, and it can employ marketing efforts that work for the entire group rather than just one location.
The Internet has reshaped the way business is conducted, and now the line between the local and global company is very small indeed. Consumer expectations have evolved, and a small business has to be able to provide its clients with services that may not be practical, such as 24/7 access. There are, however, solutions that allow the business to meet those needs and foster a particular image without spending a lot.
A Doctor’s Office
Consider a small doctor’s office, which may only consist of a single doctor, nurse and receptionist. For this office, 24/7 access would not be possible let alone cost effective. However, the office could still achieve that access through an answering service that could handle calls, handle scheduling duties, route medical questions to an available medical professional and route real emergencies to the nurse or doctor who work at that office.
How It Works
A phone answering service works by distributing the overhead across a number of business clients. A single small business may not be able to afford around-the-clock access, but a group of small businesses can if they share the costs and the services. Sharing is made possible through a sophisticated computer system that provides the representative with all of the information to process the call as if they were a member of that doctor’s office or whatever type of business it is.
When choosing an answering service, it is crucial to select one that employs an adaptive approach. What this means is that the service it provides is not static. The top services are able to collect data about each call, analyze the collected data and then use that to adjust its response strategies to provide better service. In doing so, the service becomes increasingly catered to the particular business rather than use a vanilla template.
Catered to Small Clients
A phone answering service isn’t just for small businesses. In fact, many large corporations use them because it is more cost effective to outsource their phone system to a vendor that specializes in it. As a small business, you must careful to choose a service best suited to your business size.
It is also important to avoid companies that outsource. For instance, a big answering service may outsource many of its smaller accounts to India. This type of outsourcing can alienate your clients, and it can actually undermine the very image that you are trying to achieve. If a person calls their doctor’s office and a person from India picks up, it sends a number of mixed signals.
Since there are so many Spanish speakers in North America, it is also a good idea to choose a service that offers bilingual representatives. This is particularly important for a doctor’s office that must ensure that its non-English speakers receive equal attention and care.
Answer Phone USA
Small businesses in the market for a phone answering service should call Answer Phone USA. Answer Phone is a 24-hour service that specializes in small to mid-size clients and possesses a great deal of experience providing such service to doctor and other medical offices.
Globalization and resources like the Internet have changed business fundamentally. Perhaps the greatest advantage from this shift is that the small business is essentially on equal footing with the largest companies in its industry. The small business now has global reach and access to the full pool of potential clients. With these advantages have come increased expectations. The modern consumer does not care that a business is small; they demand a certain level of service regardless.
The Small Law Firm
The average person often associates the term law firm with high-rise buildings and teams of lawyers. That is a Hollwood-esque perception, however. The reality is that the majority of law firms in North America are small businesses that have only a single lawyer or two partners. These law firms face all the difficulties of the modern small business. The client does not care that they are a small law firm. The client has certain expectations about the service that the firm should provide them. Sometimes these expectations are difficult to meet. An example of such service is 24/7 access. Around-the-clock access for a small law firm may seem impossible, but there are ways to achieve it, such as through a live telephone answering service.
A Professional Answering Service
Phone answering services allow the small business to make the impression of a much larger company. Essentially, the way it works is that the service provider pools the resources of it client businesses to provide a service to them and their clients that would not otherwise be practical. A small, local law firm may not be able to afford a 24-hour receptionist, but a dozen small, local law firms can by pooling their resources and sharing the live telephone answering service.
A 24/7/365 Solution
Modern phone answering services allow a business to meet the needs of its clients, employees and vendors around the clock, 365 days a year. How it works is that during non-business hours all calls automatically redirect to a call center. A trained representative takes the call and uses a series of layered scripts to determine the purpose of the call and meet the caller’s needs. In the case of an emergency, the call center can contact the business owner and then transfer the call to them.
A Versatile Solution
Thanks to technology, the modern live telephone answering service is versatile. When a call comes in, the system automatically associates it with the appropriate business. That allows it to pull up all relevant data automatically, and the representative uses that to respond quickly and naturally. Furthermore, the system is able to learn from and build on each call. For companies that receive many calls, this improving efficiency can save a significant amount of money over the long term.
AnswerPhoneUSA is one of the leading phone answering services in the country. A nationwide provider has been in business for more than 50 years. The call center operates 24 hours a day, 365 days a year. There are backups and redundancies in place that assure 100-percent uptime and zero-percent chance of data loss. Moreover, AnswerPhoneUSA never outsources, so your clients always speak to a representative that is a native English speaker and familiar with American culture.
There are certainly many benefits to choosing an American-based customer service company to help any business thrive in their call answering services needs. When it comes to business telephone answering services, having a trustworthy company on the side of any business can help a manager or owner know that their customers are being taken care of.One of the biggest worries about hiring on a customer service company is the fact that so many of them outsource their services to other countries. This may be a cheaper option for some business owners, but for those who want quality service they can afford, going overseas just isn't the bargain they are looking for. Companies wishing to have a quality telephone answering service that isn't outsourced outside the US can rest assured that Answer Phone USA is 100% operated in America, and prides itself as being a great company dedicated to helping any business serve their customers in the most effective ways.Communication with customers and consumers is key to having a great business, and when a company can depend on a quality telephone answering service, they can enjoy a larger customers base, greater customer satisfaction, and larger profits than ever before! A company doesn't have to go outside the US to find affordable business telephone answering services; with Answer Phone USA, all the work is done in the US, and the jobs are not being sent to countries outside the US. This makes any business feel more secure, and know that the work being done to assist their own customers is being done right here in the USA.Many countries have taken over traditional call answering service duties, which takes away quality jobs from Americans who can perform the services in an affordable way for companies overall. When a company is concerned about who is answering their telephones and who is talking to their customers, choosing Answer Phone USA for customer service needs takes the guesswork out of who is answering the phones, and puts the customer at ease knowing the representative understands them.The biggest reason companies outsource to other countries when it comes to a call answering service needs is the cheap services they can get, but often quality and great customer satisfaction is lost along the way. For wonderful and affordable customer service, any business should look within the US to make sure their business telephone answering services demands are being met, and think of Answer Phone USA.Few things are more profitable to any business than repeat and happy customers. With Answer Phone USA, any company can benefit from quality service they can easily afford, happy customers, and the knowledge that all their call answering needs are being met right in America. After all, when it comes to great service, outsourcing is not the answer to maintain great customer service in many business industries.
Running a bustling doctor’s office isn’t always easy. Being a doctor means a busy life full of highs and lows. The evenings after a long day are great for sitting back and enjoying life. Unfortunately, I find that such a respite is often cut short. My business is busy and I have a full-time staff. However, they don’t work after hours, but I am often called to do so. Without the staff to answer the phones, I employ a phone answering service company to handle my after hour business.
I don’t fault my patients for needing to contact me at night. It isn’t the fault of Mrs. Moser that her son develops strep throat at three am. It isn’t the fault of my secretary that old Mr. Robinson collapsed on her doorstep at 11pm. Surprises happen in life and we deal with it the best we can. Just because I am home relaxing doesn’t mean I don’t owe my patients the best service they can get.
Because of my commitment to my patients, I need a good telephone answering service. Over the years of trying many different answering services, I’ve found I have a few requirements.
When I get that call at three in the morning to help Mrs. Moser’s boy or see what is wrong with Mr. Robinson, my answering service has to be the best it can be. To do my work, I require an excellent telephone answering service. It’s a must for a busy doctor’s office.
It isn’t often I change the businesses I use to help my office. When I find a provider I like, I tend to stick with them for as long as possible. However, sometimes I have to change for a variety of reasons. With my old answering service, the company just started to go downhill. The employees there started to treat my patients with disrespect. Then I started to hear about messages I never received. As a doctor, I know the lives of patients can be on the line. Since the company wasn’t putting through all my important calls, I had to find a new provider.
When I told my woes to a fellow doctor, he told me about the excellent telephone answering service that Answer Phone USA provides. I was a little hesitant to try a new service at first but my colleague was insistent. He had experiences a similar situation, but wasn’t disappointed with this company in the slightest.
Since I made my switch last year, I am happy to say that I’ve never missed a call. Answer Phone USA has turned out to be much more friendly and caring than my old answering company. This has helped keep the spirits of my patients up and help me not worry about missing a call. Do me a favor and call Answer Phone USA today. You won’t regret it.
AnswerPhoneUSA is a leading 24-hour live phone answering service. With over five decades of live operator services, we offer our customers a wide variety of answering services that are customizable to specific needs.
We’re an excellent option for the small business that doesn’t have the resources for a full-time staff od receptionists. It also allows a small business — especially an independent entrepreneur trying to get on his business feet — to create the impression of having a professional, polished and fully-staffed office.
Among our unique live operator services is Call Patching. It allows important calls to be screened and transferred to your line. It’s like having a personal assistant! We can also save you time and resources with Appointment Confirmation. With this service, AnswerPhoneUSA will contact your clients and confirm appointments and reservations in advance.
We can also send your messages via the internet, allowing you to access them from anywhere.Overflow lets us take any calls when you’re unable to get to the phone, ensuring you never miss an important call again.
AnswerPhoneUSA has a fax service, data capturing, a virtual receptionist and email messaging among its business phone answering services. We also have Voice Mail Announcement Trees, Innovative Voice Response, and can provide you with a toll free number. Essentially, we can help you keep your business going and do so with a stylized and professional front. Our Inbound Call Center is staffed by experienced and courteous live operators. We keep a full staff during peak business hours, ensuring no caller is waiting for someone to pick up that line.
This phone answering service is completely U.S. based. AnswerPhoneUSA does not outsource. There is no automation. A live person will always pick up quickly and provide outstanding live operator services for your calls. This 24/7 service will give your business all the benefits and resources of a staffed office, for a fraction of the cost.
Headquartered in Coral Gables, FL, our business has grown and currently reaches all corners of the country and internationally. Along with our growth, we have taken advantage of all the advances of telecommunication technology. We’ve been driven to be the best and have been fortunate enough to become one of the most trusted names in business phone answering services in this industry.
Among our professional clients are practitioners in the medical field, attorneys, the service industry, funeral homes and property management. And all our services have been customized to fit their individual needs.
Getting a human being to answer a business call is quickly becoming a thing of the past. Automated systems are frustrating. Having someone in another country take your call is discouraging if you can’t get the answers you need. But it’s become the normal procedure for a business call, hasn’t it?
For over 50 years, AnswerPhoneUSA has done it the old-fashioned way. That phone call is a lasting first impression. Picking up on the first ring, hearing a human voice, it all goes a long way to establishing your business as personal and professional. Let AnswerPhoneUSA do that for you.
Answering telephone calls with a live human being is quickly disappearing in many businesses today. Yet, those incoming calls are the crucial lifeline that keeps the bottom line of a business pumped up higher. When a customer calls, they expect quick answers. Having to wait leaves them frustrated and angered. A voicemail system isn't any better as it leaves them alone and listening to a computer. A telephone answer service is the solution that's needed for taking calls and answering questions. When a telephone answering service business receives your customer's call, the customer is immediately speaking to a friendly representative that's trained to handle concerns and questions. This makes an excellent and lasting impression on potential clients and current clientele.
Making an excellent first impression is so important when that first inquiry comes into your business. Being prepared to answer any questions with a live customer service representative shows them the dependability and quality that your company wants to expose. Current clients will appreciate the quick call pickup of a telephone answer service too. That good first impression must always be maintained or the current list of clients will notice the change. The way a company handles its calls often exudes its interest and enthusiasm. This business impression trickles down and indicates how much the company cares.
Using a telephone answering service business center doesn't change the quality of your company's reception service. In fact, it streamlines those calls that can be handled by your staff. An overload of calls during those busy times just indicates you need a little help in handling that current overflow of queries. The answering telephone service has top-notch trained professionals that answer the phone on the first ring and understand the important aspects of your business's top priorities. When a customer calls in, they'll think they've reached you and proceed to ask their questions. This shows your businesses efficiency and more importantly keeps that customer interested. Questions coming in over the telephone line indicate a potential addition to your company's bottom line. You could actually be losing money by not answering every call with a live trained professional.
The cost of hiring an extra group of staff to receive incoming calls can be a burdensome task. You have to spend time interviewing and then check the company's budget to cover the cost of a new live receptionist, plus invest in training. Using a telephone answering service business center's expertise is actually a better choice which saves time and money. The telephone answer service will take incoming calls and save you the cost of losing any clients. The money brought in from using a professional service actually pays for itself quite quickly after being initiated. You receive the benefits of a fully trained staff at a lower cost than hiring one yourself.
When a business answers calls on the very first ring it makes your customers feel important and special. Their concerns are answered and issues addressed which gives them a very good feeling about the reputation of your company. When those services are handled by a professional team, you can rest assured that they are answering telephone calls which will bring in more money.
If you are looking for top answer service companies, then AnswerPhone USA should be the first call you make. With our 24-hour answer services, AnswerPhone USA is the perfect solution for small and large businesses looking for a phone service. AnswerPhone USA has been around for more than 50 years and we have offered business communication services to a distinct variety of companies. There is no outsourcing with AnswerPhone USA, as our service is based on U.S. employees answering phones for U.S. companies.
The great thing about AnswerPhone USA is the quality of telephone answer services we can provide. There are no auto attendant times, with real people answering the phone 24 hours a day. We have appointment confirmation services, reservation lines, inbound call centers, virtual receptionist services, and order entry services. This ensures that a business can negotiate their phone services with AnswerPhone USA and expect a complete array of services to be available to them.
Here are detailed descriptions of the phone answer services that AnswerPhone USA offers:
The 24 hour live phone answer services allow for a company to have after-hours operators in case of emergencies or customer service queries. Operators will handle the calls with the same dedication and respect that your own employees would. You will never miss a call if you get service from AnswerPhone USA. There are additional controls in place to ensure that peak times are handled and that there is never any call overflow.
With call patching, you can have the company answer your phone and then forward the relevant calls to you. If you are busy, then go ahead and select the call patching phone answer service so that they can take your messages and only forward calls to you in emergency/important situations.
With the appointment confirmation telephone answer service, you will be able to save a lot of time and resources by not having to do this yourself. AnswerPhone USA can confirm reservations and appointments that your clients might want to set up. It is almost like having the job of a full staff of employees being done by AnswerPhone USA.
When phone answer service is enabled, messages can be delivered via the internet. This means you will not need to have a phone handy to get your messages. Transcripts of these messages, as well as the audio, can be delivered instantly via the internet.
In the same way as top companies have an online menu of options, our innovative voice response services can provide a similar template. Customers can be directed to various departments or provided information based on the answers they give on the telephone. This helps to direct calls effectively and reduces waiting time for customers.
Instead of having a receptionist stay overtime or work from home, you can simply outsource your receptionist job to AnswerPhone USA. Our team of receptionists will answer the phone, take messages, and help potential clients/customers during hours when your business is not open.
The great thing about AnswerPhone USA is not just the variety of services we offer but the quality of those services. There is no need to compromise when it comes to phone answering services, so be sure to contact AnswerPhone USA if your business requires assistance in this department.
The opinions expressed herein are my own personal opinions and do not represent
my employer's view in anyway.